jya999 Privacy Policy —
Your Information Is Safe with Us

1 Scope and Purpose of Data Collection

jya999 collects only the information that is necessary to provide our services properly. The main purposes for collecting your information are account creation and management, processing transactions, ensuring security, and fulfilling legal obligations.

What Types of Information Are Collected

• Name, date of birth, and national ID or passport details (for identity verification)
• Email address, mobile number, and residential address
• Financial information — bKash, Nagad, Rocket, or bank account numbers (for processing transactions)
• Username and password (stored in encrypted form)
• Device information — IP address, browser type, operating system
• Site activity logs — login times, betting history, page visits

Why This Information Is Needed

This information is essential to verify your identity, prevent fraud, process deposits and withdrawals, and maintain our secure services.

2 How Information Is Used

Collected information is used for the purposes described below. We do not use your information for any additional purpose.

• Account registration, verification, and management
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions, and VIP benefits
• Detecting suspicious activity and ensuring account security
• Providing customer service and technical support
• Fulfilling legal and regulatory obligations
• Supporting players under the responsible gaming program
• Analytics for platform improvement and resolving technical issues

Marketing Communications

If you consent to receiving marketing messages, we may send you offers and updates by email or SMS. You can withdraw this consent at any time.

3 Data Storage and Security

jya999 takes industry-standard technical and administrative measures to protect your information.

Technical Security Measures

• All data transfers are secured with SSL/TLS encryption
• Passwords are stored using industry-standard hashing algorithms — never stored as plain text
• Banking information is stored in encrypted databases
• Two-factor authentication (2FA) is available
• Regular security checks and server audits are conducted

Data Retention Period

Information is retained while your account is active and, after the account is closed, for a defined period as required by law. Once that period has passed, your information is securely deleted.

4 Sharing Information with Third Parties

jya999 never sells your personal information or transfers it to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

• Payment processors — to complete transactions with bKash, Nagad, Rocket, and banks
• Identity verification services — for the KYC (Know Your Customer) process
• Legal authorities — in compliance with court orders or government directives
• Technology service providers — server hosting, security scanning, analytics (under confidentiality agreements)
• Fraud prevention organizations — to maintain coordinated security across the industry

Third-Party Responsibilities

We maintain strict confidentiality agreements with the third parties we work with. They are required to use information only for the specified purpose.

5 Cookies and Tracking Technologies

The jya999 website uses cookies and similar technologies. These help improve site functionality and personalize your experience.

Types of Cookies

• Essential cookies — required to maintain login sessions and for security
• Functional cookies — to remember your language and preferences
• Analytics cookies — to measure site usage (not personally identifiable)

Cookie Controls

You can accept or reject cookies in your browser settings. However, disabling essential cookies may affect some site functionality.

6 User Rights

You have the following rights over your personal information. To exercise these rights, contact us via live chat or email.

• Right of access — the right to know what information we hold about you
• Right to rectification — the right to request correction of inaccurate or incomplete information
• Right to erasure — the right to request deletion of your information in certain circumstances
• Right to restrict processing — the right to request that use of your information be paused in certain circumstances
• Right to data portability — the right to receive your information in a structured format
• Right to object — the right to object to the use of your information for marketing or other purposes

How to Exercise Your Rights

To exercise any of your rights, contact us via 24/7 live chat or by email at [email protected]. We generally respond to your request within 30 business days.

7 Protection of Minors' Information

jya999 is strictly for users aged 21 and above only. We do not intentionally collect any information from minors. Age verification is mandatory during the registration process.

If we become aware that a minor has created an account by mistake, that account will be closed immediately and all related information will be deleted. If a parent or guardian is aware of such a situation, please contact us.

8 International Data Transfers

Our servers may be located in various countries. When your information is processed outside Bangladesh, we ensure that adequate data protection measures are in place in that country, or that contractual safeguards are in effect.

All international data transfers are conducted through encrypted connections and used only for the purposes described in this Policy.

9 Data Breach and Incident Management

In the event of a data breach, jya999 acts promptly.

• The breach is immediately reported to our security team
• The extent of the damage is assessed and necessary remedial action is taken
• If your information is at risk, you will be notified as soon as possible
• Relevant authorities will be informed in accordance with applicable law

If you notice any suspicious activity on your account, please contact us immediately.

10 Changes to This Policy

jya999 reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you in the following ways:

• Through a clear notice on the website
• By sending a notification to your registered email
• By updating the "Last Updated" date at the top of the page

If you continue to use the site after changes are made, this will be considered your acceptance of the new policy. We therefore recommend visiting this page regularly.

11 Responsible Gaming and Data Protection

jya999 is committed to responsible gaming. To operate our responsible gaming program, we may analyse information about your gaming activity. The purpose of this analysis is to:

• Identify potentially problematic gaming behaviour
• Provide support and guidance to players when needed
• Offer self-exclusion or limit-setting options

To learn more about responsible gaming, visit our Responsible Gaming page.